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ATM Machine FAQS

How will my Triton ATM be secured on-site?
Free-standing automated teller machines are lag-bolted to the floor.
How many transactions will I need to do per month?
Depending on the model of your Triton ABM and/or your lease schedule, you can expect to break even on your lease payment and monthly utilities costs (power and phone line) with as little as 200 transactions per month.
Are there any additional operating costs?
None. Your only ongoing costs will be for a dedicated voice-quality telephone line and electrical outlet. ATM Cash Solutions will supply your receipt rolls, transaction processing, website reporting, and 24-hour toll-free technical support for as long as you process your transactions through us. We offer an Extended Warranty program (after the first year) for qualified merchants on a time and material basis.
Can the cash machine really "eat my card"?
No. Unlike most full-service financial institution ABMs where motorized card readers take the card inside the cash machine, our Triton ATMs all feature dip-style card readers. The card never leaves the customer's possession.
How does the ATM connect to my bank?
Your secure, encrypted card information goes from the ATM to our switch, where we relay the information to Interac (or Cirrus, depending on your financial institution) to send to your bank for confirmation. Your bank then sends the transaction approval back through Interac to the automated teller machine, and your requested funds are dispensed.
What if my customers have a problem with my instant teller machine?
Any discrepancies in the amount of money requested versus funds dispensed will be rectified by ATM Cash Solutions Ltd. on your behalf. If your customer does encounter such a situation, instruct them to contact ATM Cash Solutions Ltd. at the toll-free number printed on the transaction receipt.

What happens if I have a problem with my ATM after business hours?
No problem. Our customer service and technical support representatives are available 24 hours a day, 7 days a week toll-free at 1-877-404-ATMS
When does the money withdrawn from my ATM go back into my account?
Our on-demand-cash-balancing program means that you can settle (or close out) your ATM at any time of day or night. Our processor receives your settlement request at 19:00 EST with their daily sweep. Your financial institution will receive your settlement the following day, and most banks will deposit these funds within 24-48 hours. Weekend settlements are processed the following Monday morning.
How will I manage cash replenishment?
About 97% of our current locations supply their own cash. Because the cash is loaded on a daily basis, there is not the need for a $50,000 or greater float. Our average location maintains between $2,000 and $6,000 in the machine depending on the forecast for the day's business. For those merchants who do not wish to self-load their ATM, ATM Cash Solutions can arrange for a third-party cash loading solution.

 



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